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Ben Hefer

Available as
Risk Manager /
RETIREMENT VILLAGE
General Manager

Highly reliable and self-disciplined individual with sound knowledge, proven experience and expertise in various relevant regulatory legislation and national and international standards.
Available on Relief, Temporary, Contract or Full-Time basis.
CV on request.

Field of Experience

Short Summary

Skills and abilities:
• Mid-level/senior management experience gained in various corporate sectors
• Proven practical operational risk experience in terms of risk assessment (identification, evaluation and analysis), risk treatment (hierarchy of controls)
• Proven Interpersonal Skills
• Sound communication skills
• Proven administrative and organisational skills
• Proven expertise and experience in disciplinary hearings (whether as Prosecutor or Chairperson)
• Problem solving skills
• Strong IT/computer skills
• Formulation and compilation of management policies and procedures
• Sound knowledge and understanding in/of a wide variety of legislation, regulations, municipal by-laws, national and international standards
• Proven investigative capability (theft, fraud, burglaries, vehicle accidents, hijackings, operational injuries and casualties in the workplace, insurance claims investigations, etc.)

Experience and Expertise –
1) Appointed twice as Chairperson of the Board of Trustees (team of 15 Trustees) by the Body Corporate at Retirement Village (2018-2019 and 2019-2020)
- Retirement Village Complex - approximately 315 housing units and 129 apartments, as well as a Frail Care Unit (20 beds)
2) Acted as Retirement Village Manager in 2018 and 2019
3) 7 Years SA Police Service
4) 2 Years as Head of Security - National Key Point Company
5) 8 Years as Loss Control Manager at corporate companies
6) 8 Years as Risk Manager at corporate companies
7) Formulation and implementation of a comprehensive policy framework -
• Risk Management
• Occupational Health and Safety
• Disaster Management
• Fire Protection
• Medical Clinic
• Food Safety
• Human Resources
• Quality Management
• Environmental Management
• Railway Safety Management (i.t.o. Railway Safety Regulator - Occurrence Management)
• Information Technology
• Business Continuity
• PAIA and POPI Act
8) 22 Years - Founder and CEO of the Pro-Risk™ Group -
- Pro-Risk™ Management Services {Sept. 1995-Febr. 2014} (Risk Management Consultation, Disaster Management, Fire-fighting, Training, etc.)
- Pro-Risk™ Security Services {Jan. 1998-April 2012} (Security Consultation & Uniformed Security Officers, 'Undercover' Services, SIRA Security Officers’ Training Centre)
- Pro-Risk™ Safety Services {Jan. 1998-Febr. 2018} (Consultation i.r.o. Health and Safety, Training, Annual Audits, Food Safety Consultants).

Certifications (inter alia) -
1) International Standards Certifications (QSA International)
- Quality Management Systems
- Audit Techniques for Management Systems
- Occupational Health and Safety Management Systems
2) Certifications by SAATCA (South African Auditor & Training Certification Association)
- Lead Auditor - Chief Auditor ISO 9001 - Quality Management
- Lead Auditor - Chief Auditor ISO 14001 - Environmental Management
- Lead Auditor - Chief Auditor OHSAS 18001 - Occupational Health and Safety (relevance to ISO 45001)
3) Certifications by Pretoria Technicon (Tshwane University of Technology) –
- HACCP Food Safety
- Food Hygiene Management
4) Certification by the Fire College of the Fire Protection Association of S.A. –
- Advanced (Intensive) Fire Training
5) Certifications by NOSA (National Occupational Safety Association) –
- Various NOSA Courses, including SAMTRAC and ITIS
- Were certified to provide training Basic to Advanced Safety Level
6) Certified Grade A Security Service Provider by the Private Security Industry Regulatory Authority.
7) Various Management and other training courses.

Sound knowledge and work experience of applicable Retirement Village legislation:
• Sectional Title Schemes Management Act, No. 8 of 2011
• Sectional Title Schemes Management Act - Management Regulations
• Sectional Title Schemes Management Act - Management Rules (Schedule 1)
• Sectional Title Schemes Management Act - Rules of Conduct (Schedule 2)
• Community Schemes Ombud Service Act, No. 9 of 2011
• Community Schemes Ombud Service Act – Regulations
• Older Persons Act, No. 13 of 2006.

Currently in the process of finalising an automated software application 'RETIREMENT VILLAGE COMPLIANCE AUDIT TOOLKIT' with Penalty points and Corrective Action recovered points (Excel.exe), i.r.o. the following components –
• Applicable Law and Regulations
• Management Rules
• Conduct Rules
• Frail Care Centre and Compliance Regulations
• Service Providers’ Quarterly Assessments
• Internal Controls (Financial Management, Human Resources, Risk Management, Security, Health and Safety, Disaster Planning, Maintenance, etc.)
• Village Manager’s Bi-Annual Assessment

Sound knowledge / solid work experience of various Legislation and related Regulations:
• Occupational Health and Safety Act, No. 85 of 1993
• Basic Conditions of Employment Act, No. 11 of 2002
• Compensation for Occupational Injuries and Diseases Act, No. 130 of 1993
• Labour Relations Act, No. 66 of 1995
• Criminal Procedures Act, No. 85 of 1997
• PAIA – Promotion of Access to Information Act, No. 2 of 2000, and Regulations
• POPI Act – Protection of Personal Information Act, No. 4 of 2013, and Regulations.

Sound knowledge of related SANS and International Standards:
• National Building Regulations - SANS 10400
• SANS 10400: Part T - Fire Protection Services
• SANS Standards relating to Fire hydrants, Fire Hoses and Fire Extinguishers
• OHSAS 18001:2007 - Occupational Health and Safety Management System
• ISO 45001:2018 - Occupational Health and Safety Management Systems: Requirements
• ISO 9001:2015 - Quality Management Systems: Requirements
• ISO 14001:2015 - Environmental Management Systems: Requirements
• ISO 27001:2022 - Information Technology - Security Techniques: Information Security Management Systems
• ISO 31000:2018 - Risk Management: Guidelines
• ISO 22301:2019 – Business Continuity Management Systems: Requirements
• GFSI Global Food Safety Initiative
• ISO 22000-2019 - Food Safety Management Systems: Requirements for Any Organization in the Food Chain
• SANS 10049:2019 - Food Safety Management: Requirements for Prerequisite Programs (PRPs)
• SANS 10330:2020 - Requirements for a Food Safety System based on Prerequisite Programs and Hazard Analysis and Critical Control Point (HACCP) Principles.